Frequently Asked Questions

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Find answers to the most common questions about our electric toothbrush manufacturing, OEM/ODM services, quality standards, shipping, and after-sales support. Can't find what you're looking for? We're just a message away. Learn about Besman, our factory, and how we work with global partners. Besman is headquartered in Shenzhen, China, with our manufacturing facility in the same region. We warmly welcome factory visits from current and prospective partners. Seeing our production lines, quality control labs, and R&D center in person is the best way to verify our capabilities. Please contact us to schedule a visit, and we will arrange a guided tour. Our core product lines include: Sonic electric toothbrushes — adult and kids models, various speed settings and brush modes Countertop and portable water flossers — multiple tank capacities and nozzle options Replacement brush heads — compatible with major brands and our own models Plaque detection devices — UV-based oral health diagnostic tools Dental care accessories — including oral irrigator tips and dental sprays We also manufacture pet care devices such as automatic feeders and water dispensers. Besman has been manufacturing oral care electrical appliances for over 10 years. Our team brings decades of combined experience in product design, precision engineering, and high-volume manufacturing. We have served clients across North America, Europe, Southeast Asia, and the Middle East. Yes, we provide samples for evaluation. For existing products, samples are typically available within 3-5 business days. For customized samples (with your logo, colors, or modified specs), the process takes 7-15 days depending on complexity. Sample fees may apply but are often credited toward your bulk order. Contact us with your specific requirements. Yes, we maintain a comprehensive digital catalog featuring our full product range, specifications, and customization options. You can request a catalog through our contact page, and we will send it to you within 24 hours. Our international sales team is fluent in English and Mandarin Chinese. We can also arrange communication support in Spanish, German, and Arabic through our partner network. All technical documentation, product specs, and contracts are available in English. Everything you need to know about custom manufacturing, branding, and product development with Besman. OEM (Original Equipment Manufacturing): We manufacture products based on your existing design, specifications, and technical drawings. You provide the design; we handle production. ODM (Original Design Manufacturing): We design and develop the product for you based on your requirements and target market. You can then brand it as your own. This is ideal if you want to launch a product line but do not have an in-house design team. Besman supports both models. Learn more about our OEM/ODM services . MOQ varies by product and customization level: Existing models (no customization): 500-1,000 units Custom logo/branding: 1,000 units Custom colors and packaging: 2,000-3,000 units Full ODM (custom design/mold): 5,000+ units We understand that startups and new brands may need lower initial quantities. Contact us to discuss flexible options. Absolutely. Customization is our core strength. You can customize: Product colors and surface finishes (matte, glossy, metallic) Brush head shapes and bristle configurations LED indicators and display styles Charging base design (USB, wireless, etc.) Custom retail packaging, gift boxes, and inserts User manuals and marketing materials Our R&D team works closely with you through every step. Sample timelines depend on the level of customization: Existing product (no customization): 3-5 days Logo printing on existing product: 7-10 days Custom color/mold modification: 15-25 days Full ODM new product development: 30-60 days We provide photo and video updates throughout the sampling process so you can review progress in real time. Yes. We are a B2B manufacturer — every product we make carries your brand, not ours. We support custom logo printing (silk screen, pad printing, laser engraving), custom packaging with your brand design, and custom user manuals. Your brand identity is fully respected throughout the manufacturing process. Yes, we routinely sign Non-Disclosure Agreements (NDAs) with our clients. We understand that your product designs, branding strategies, and business information are confidential. We can sign your standard NDA template, or we can provide our own. All employee and supplier agreements also include confidentiality clauses. From concept to mass production, our team brings your electric toothbrush vision to life with precision engineering and quality manufacturing. Explore our production capabilities, from mold development to final assembly. Every product is built to your specifications with full quality control. Information about product certifications, quality control, warranty, and compliance. Our products carry the following certifications depending on model and target market: RoHS (Restriction of Hazardous Substances) UL (Underwriters Laboratories, select models) Certification documents are provided with each order. If you need additional certifications for specific markets, we can arrange testing through accredited labs. Electric toothbrushes: 12 months from manufacture date Accessories (brush heads, nozzles): 6 months Extended warranty periods (18-24 months) can be arranged for premium product lines. Warranty terms are specified in your manufacturing agreement. Yes. We manufacture replacement brush heads for all our electric toothbrush models, as well as water flosser nozzles and tips. You can order accessories in bulk alongside your main product order or as separate reorders. Custom brush head designs (different bristle patterns, stiffness levels) are also available with minimum order quantities. Yes. We provide test reports from accredited third-party laboratories (SGS, TUV, Intertek, etc.) for product safety, electromagnetic compatibility (EMC), material compliance (RoHS/REACH), and performance testing. Test reports are included with your order documentation. Additional testing for specific regulatory requirements can be arranged at cost. Our quality control follows a multi-stage process: Incoming material inspection (IQC): All components are inspected upon arrival In-process quality control (IPQC): Regular checks during assembly and production Finished product inspection (FQC): 100% functional testing of every unit before packaging Pre-shipment inspection (PSI): AQL-based statistical sampling before container loading We welcome third-party inspections and provide full QC reports with each shipment. Trade terms, payment methods, shipping options, and after-sales support. We accept the following payment methods: Bank wire transfer (T/T): 30% deposit, 70% before shipment (most common) Letter of Credit (L/C): For larger orders (typically $50,000+) PayPal: For samples and small orders under $5,000 Western Union: For small orders Payment terms are flexible and can be negotiated based on order volume and long-term partnership. We offer multiple shipping options: Sea freight (FCL/LCL): 25-40 days to major ports worldwide. Most cost-effective for bulk orders. Air freight: 5-10 days. Recommended for urgent or high-value shipments. Express courier (DHL/FedEx/UPS): 3-7 days. Ideal for samples and small orders. Rail freight: 18-25 days to Europe. A balance between cost and speed. We handle all export documentation, customs clearance, and logistics coordination. Yes, we are experienced in shipping directly to Amazon FBA fulfillment centers in the US, Europe (UK, DE, FR, IT, ES), and Japan. We handle FBA labeling, packaging requirements, and provide the necessary documentation for Amazon’s receiving process. FBA prep services (labeling, poly bagging, bundling) are available at no additional cost for orders meeting MOQ. Our after-sales policy includes: Defective rate: We target a defect rate below 2%. In practice, it is typically under 1%. Replacements: Defective units are replaced free of charge in your next shipment. Credit: For critical issues, we issue credit notes against future orders. Spare parts: We include 1-2% spare parts (brush heads, charging cables) with each bulk order at no extra cost. Quality issues are rare, but when they occur, we resolve them quickly and transparently. We offer flexible trade terms: FOB Shenzhen: Most common. We handle export up to the port of Shenzhen. EXW: You arrange all shipping from our factory. Suitable if you have your own freight forwarder. CIF / DDP: We handle door-to-door delivery including insurance and import duties. Convenient but higher cost. We recommend FOB for most orders and can recommend reliable freight forwarders if needed. Our team is ready to help with any questions about our products, manufacturing capabilities, or partnership opportunities. Reach out and we'll respond within 24 hours.